Award-Winning Integrated Computer Services

Why Choose Integrated Computer Services?

• SOC II Certified Managed Service Provider

  Integrated Computer Services, Inc. (ICS), a leading provider of comprehensive IT solutions and managed services, is proud to announce that it has achieved SOC II compliance as of June 3, 2024. This significant milestone highlights ICS's commitment to maintaining the highest standards of security, availability, processing integrity, confidentiality, and privacy for its clients. ICS has consistently invested in its infrastructure, technologies, and processes to ensure it delivers top-tier services to its clients. The SOC II compliance attestation is the latest in a series of initiatives aimed at strengthening the company's security measures and enhancing its service portfolio.

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• Better Business Bureau A+ Rated Managed Service Provider

  BBB accreditation is a hallmark of trust and reliability, signifying that ICS adheres to the BBB’s strict standards for ethical business practices. This achievement demonstrates ICS’s dedication to fostering trust with its clients and upholding the values that the BBB represents. Integrated Computer Services, Inc. continues to innovate and expand its range of IT solutions, ensuring businesses have the tools and support they need to succeed in an increasingly digital world. The company remains focused on delivering exceptional service while adhering to the highest standards of business ethics and customer satisfaction.

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• Microsoft Silver Certified Silver Partner & Small Business Specialist

  By attaining Microsoft Certified silver competencies, Integrated Computer Services has proven its expertise and is placing Integrated Computer Services, Inc. among the top 5 percent of Microsoft partners worldwide. Such partners are provided with priority access to Microsoft resources, technical support and product teams. This in turn allows us to provide the best solutions and technical assistance to help our clients advance their businesses.

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• "Non-Tiered" Help Desk | Service Desk

  Our "Non-Tiered" help desk saves our clients from wasting time on the phone with entry level help desk technicians. We achieve this by employing only the most qualified support technicians, which eliminates the need for traditional tiered support. With our "Non-Tiered" help desk team, our clients do not have to worry about getting stuck on the phone with an inexperienced and unqualified support technician who is only qualified to help you with basic problems. With Integrated, the technician you speak to first is the technician who solves your technical problems.

• 100% Technical Resource Dedication for Managed Services

  In order to be as profitable as possible, most IT support providers split their technical team in half between supporting their managed service clients and implementing projects for non-manage service clients. This could leave their support team for manage service clients under staffed which in turn leads to longer wait times on support requests. We do things differently. At integrated, our team is 100% dedicated to quickly and efficiently handling the requests of our managed service clients exclusively. The bottom line is that Integrated is not out to maximize profits at our client's expense. To prove this, we do not take any one-off project work, we are 100% dedicated to our managed service client's success.

• Technology & Vendor Neutral

  When it comes to technology selection we have found that what is most important to our clients is that they are paired with the best suited technology regardless of the brand which is offered. Since we are a "technology & vendor neutral" MSP - We only recommend technology that is best matched for our clients and thoroughly tested all while keeping in mind the options that best fit our client's budget and needs.

• Our Team

  We utilize an exceptionally selective recruitment process. Overall, approximately 1 in 200 applicants actually gets the opportunity to interview with us and we only hire 1 candidate out of 40 to 50 interviews. Our support team is made up of highly motivated and talented support staff who have technical degrees, certifications and a strong will to solve the toughest of IT challenges presented to them. We only employee talent who understands what true customer service is. They must have at least 3 years of experience working in an externally facing IT service department and must be the type of person who can thrive under the pressure of working in a world class IT department.

• Personalized and Friendly Service

  Our network solutions ensure the maximum efficiency of your network. We offer cost effective IT consulting for network maintenance, network security and more. Networks are complex and can be built many different ways; we make sure that your network is right for you and your budget while offering one on one personalized support.