ICS Managed Service Plans and Information

Our Managed Service Provider Plans were designed with our clients success in mind. With our unlimited support plans our time is never metered, so no matter how much time we spend working on technical problems, helping end users with desktop support issues, fixing data backup problems, monitoring and preventing cyber security exposures or patching your servers, you only pay one low, flat monthly rate regardless of how much time our team spends catering to your technology needs. We build, manage and deliver the best IT solutions because we love technology and care about our client's success. Our success depends on our clients success and its evident in every ticket our team closes.

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ICS Managed IT Service Provider Plans:	White Glove Managed IT Services
Agreement Term:	Monthly or Yearly
30-day FREE Trial Included:
Total Monthly Support Time Included:	Unlimited
Monthly Cost:	Starting @ $899/month
PROACTIVE MAINTENANCE
Supported Servers	$99-$179/server/month
24x7 Remote Critical Uptime and Health Monitoring of Servers
SNMP Hardware Monitoring for Hard Drives, RAID Arrays, Voltages, Fan RPMs, and Memory Modules
24x7 Remote Monitoring of Workstations, Tablets and Laptops
8x6 M-F Proactive Maintenance
Weekly \ Biweekly Scheduled Server Maintenance
Weekly \ Biweekly Health Reporting
Microsoft Updates and Patch Management
Event Viewer Checkup
Network Resource Monitoring
Automatic Problem Escalation & Resolution
TECHNICAL SUPPORT
Users Supported	$29-$49/month/user
8x6 M-F Remote Helpdesk Support	Unlimited
24x7 Remote Helpdesk Support	Optional
8x6 M-F On-site Support	Unlimited
8x6 M-F Remote Support of Servers and Network Resources	Unlimited
Monthly On-site Scheduled System Admin Visit
Emergency On-site Support	Unlimited
Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch, and Network Security Appliances)	$99-149/month/device
Voice Over IP (VOIP) Phone System Support
Line of Business Application Support \ Vendor support
Network Printer Management and Support
iPhone, iPads, Android, and Windows Phone Support
Microsoft Office 365 Support for Exchange Online, One Drive, SharePoint, and Azure
Microsoft Exchange Server Support
Online \ Email Ticketing System
SECURITY SERVICES
Compliance as a Service
Secure Awareness Training
24/7/365 Managed Threat Detection and Response with Active Threat Hunting
Zero Trust Cyber Security with Application Control
Office 365 Managed Detection and Response
Google Work Space Managed Detection and Response
Scheduled Network Security Auditing and IT Vulnerability Scans and Assessments
SIEM Log Management
Multifactor Authentication
Dark Web Monitoring and Scanning
Firewall Management and Monitoring
(MDM) Mobile Device Management
Web Protection and Security (DNS Filtering)
Drive Encryption and Remote Wipe
Antivirus \ Antispam Management
Advanced Threat Protection and Link Checking for Email Threats
ICS Threat Central Weekly Security Alerts
ICS SECURE CLOUD SERVICES:
ICS Secure Cloud Microsoft Hosted Exchange 2019 25GB Mailbox
ICS Secure Cloud Advanced Mail Security \| Premium Antispam
ICS Secure Cloud \| Remote Data Backup
ICS Secure Cloud \| Microsoft Office 365 Managed Cloud Backup
ICS Secure Cloud \| Business Continuity Packages
ICS Secure Cloud \| Hosted Private Cloud Solutions
BACKUP & DISASTER RECOVERY
ICS Secure Cloud \| Remote Data Backup
Workstation and Server Backups
Unlimited Backup Management & Support
Daily Review of Remote Backup Reports
Microsoft Office 365 Exchange Online Mailbox Remote Backup
Microsoft Office 365 OneDrive, MS SharePoint, and MS Teams Remote Cloud Backup
MS Hyper-V Virtual Machine Backup
VMware Virtual Machine Backup
MS SQL Server Database Remote Backup
ICS Secure Cloud Message Continuity
Veeam Backup and Replication Management and Expertise
Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more)	As low as $149
Advanced Disaster Recovery Solutions	Available
VIRTUAL CTO SERVICE (CHIEF TECHNOLOGY OFFICER)
Ask the Virtual CTO Service
How to Questions and Answers
Strategic Technology Planning
SERVICES & BENEFITS
95% of support calls are answered in 1 minute of less
Online Customer Portal
Asset Tracking and Management
Vendor Management
IT Purchasing and Guidance
Discounts on Projects & Installations
Cloud Computing Services
Support for Multiple Office Locations
Microsoft Certified Managed Service
SERVICE LEVEL AGREEMENT
Guaranteed Critical Server \ Network Down Response	30 minutes or less
High Priority Response for Management and Executives	within 2 hours or less
Guaranteed Noncritical Issue Response	within 4 hours or less

Call now to speak with a Managed Services Specialist(201) 720-3775

ICS is an award winning Microsoft Certified Silver Partner and Small Business Specialist

As a Microsoft Certified Partner, we are experts at managing and deploying Microsoft® Windows® networks. Our network solutions help you protect your data, increase productivity, and present a more professional image to customers.