Things to Look for in a Managed IT Service Provider

Many small businesses don’t have a robust IT team able to manage all of their technology needs. Aside from staffing, it’s costly to maintain full-time employees dedicated to each area of technology, especially as the risks associated with cyber threats continue to grow. As a solution, SMBs frequently turn to managed IT service providers (MSPs) to fulfill their technology needs.

However, all partners aren’t alike. A good MSP knows how to leverage technology and is up to date on the latest tools and strategies.

Here are things to look for in a managed IT service provider:

24/7 Availability

It is essential that the right MSP partner is one who is available all the time. IT needs these days to run 24/7/365 and you’ll want a partner who is able to deliver.

If a cybersecurity incident occurs on the weekend, will there be around-the-clock support to react to the event and to help mitigate it? The ideal partner is one who will be there for you when you need them.

Also, check to see if the MSP offers a help center, phone number, online chat, AI, or another way for clients to get answers or speak to a technician at any given time. Are they also willing to come on-site as necessary?

A good MSP will offer a structure where you’re never without IT support services.

Business Continuity and Disaster Recovery Planning

Small businesses are increasingly targeted by threat actors and most don’t have a plan if their data is stolen or locked by ransomware. If the business is struck by a natural disaster, lengthy power outages, or fire, are assets backed up, or is there a plan to keep the business operational? MSPs who offer robust services that include business continuity and disaster recovery planning can make the difference between business success and failure if an incident occurs and causes severe disruption. Bad guys don’t take the day off. Be sure your partner performs ongoing security testing and monitoring.

Flexibility and Scalability

When you connect with an MSP to manage your IT needs, you want to be certain they have a full understanding of your company’s unique requirements.

When it comes to MSP solutions, there is no one-size-fits-all answer that will work for all clients. You only want to pay for the services you need, not ones that come in a package sold to all clients.

Partnering with an expert MSP ensures you have the best technology equipment and expertise working to ensure your individual IT needs are met.

A good partner understands this and is able to customize services in a way that meets your business requirements and fits in with your company’s short and long-term objectives.

Also, ensure the MSP is equipped to pivot when necessary. As your business changes or grows, your tech needs will evolve. Will the MSP be able to accommodate this as this occurs?

Experience in Your Industry

While IT professionals are great at solving problems or taking on challenges, it’s important an MSP partner understands your industry. Sure, they know the ins and outs of technology, but when your partner has at least a baseline understanding of your industry, it goes a long way.

When it comes to MSP solutions, there is no one-size-fits-all answer that will work for all clients. You only want to pay for the services you need, not ones that come in a package sold to all clients.

In addition to understanding the IT complexities, such as compliance issues, associated with your industry, they are also better equipped to come up with strategic solutions to help your business meet its goals.

Talk with MSPs you’re considering—you’ll find most have experience in a wide range of industries—but you want to make sure.

Potential for Longevity

When partnering with an MSP, you want it to be for the long term. It won’t be cost-effective or productive to change MSPs every few months or years.

Before signing an agreement, make certain they have the availability to provide ongoing services. Be sure to check how long the company has been established, what its history looks like, read client reviews and testimonials, and ask for references. A proven record is a strong indicator that you and your partner will have a long and successful relationship.

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Before signing an agreement, make certain they have the availability to provide ongoing services. Be sure to check how long the company has been established, what its history looks like, read client reviews and testimonials, and ask for references. A proven record is a strong indicator that you and your partner will have a long and successful relationship.

Integrated Computer Services, Inc. offers a variety of IT services to meet your needs. To learn more, sign up for a FREE IT consulting assessment or contact us with any questions.