Managed IT Support Plans | Block Hour Pricing and Information

Our Managed IT Support Plans are competitively priced and provide the full IT department experience at a fraction of the cost. Each plan provides proactive maintenance, server monitoring, remote helpdesk support, on-site support, unlimited remote data backup, virtual CTO (IT Strategy), vendor management and more. It doesn't matter which package you choose, all of our managed IT support plans include everything your business needs to succeed. When your clients depend on you - rest assured you can depend on us.

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ICS Block Hour Support Plans:	ALL BLOCK HOUR PLANS
30-day FREE Trial Included:
Total Monthly Support Time Included:	10-100 hours
Monthly Cost:	CALL FOR PRICING
PROACTIVE MAINTENANCE
24x7 Remote Critical Uptime and Health Monitoring of Servers
24x7 Remote Monitoring of Workstations, Tablets and Laptops
8x6 M-F Proactive Maintenance
Weekly \ Biweekly Scheduled Server Maintenance
Weekly \ Biweekly Health Reporting
Microsoft Updates and Patch Management
Event Viewer Checkup
Network Resource Monitoring
Monitoring and Maintenance of Additional Servers
Automatic Problem Escalation & Resolution
TECHNICAL SUPPORT
8x6 M-F Remote Helpdesk Support
8x6 M-F On-site Support
8x6 M-F Remote Support of Servers and Network Resources
Emergency On-site Support
Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch and Network Security Appliances)
Monthly Scheduled On-site System Admin Visit
Line of Business Application Support \ Vendor support
Network Printer Management and Support
iPhone and Android Smartphone Support
Microsoft Exchange Server Support
Online \ Email Ticketing System
SECURITY SERVICES
Network Security Auditing
Vulnerability Scanning
Free Spyware / Malware Removal Agent
Firewall Management and Monitoring
ICS Secure Cloud \| (MDM) Mobile Device Management
ICS Secure Cloud Web Protection and Security
Antivirus \ Antispam Management
ICS SECURE CLOUD SERVICES:
MS Hosted Exchange 2013 25GB Mailbox (cost per month)
ICS Secure Cloud Advanced Mail Security \| Antispam
ICS Secure Cloud \| Remote Data Backup (cost per month)
BACKUP & DISASTER RECOVERY
ICS Secure Cloud \| Remote Data Backup
Unlimited Backup Management & Support
Daily Review of Remote Backup Reports
MS Exchange Database Remote Backup
MS Exchange Mail Level Remote Backup
MS Hyper-V Virtual Machine Backup
VMware Virtual Machine Backup
MS SQL Server Database Remote Backup
ICS Secure Cloud Message Continuity
Wireless Backup Internet
Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more)
Advanced Disaster Recovery Solutions	Available
Virtual CTO Service (Chief Technology Officer)
Ask the Virtual CTO Service
How to Questions and Answers
Strategic Technology Planning
SERVICES & BENEFITS
85% of support calls are answered in 1 minute or less
Online Customer Portal
Asset Tracking and Management
Vendor Management
IT Purchasing and Guidance
Discounts on Projects & Installations
Cloud Computing Services
Support for Multiple Office Locations
Microsoft Certified Managed Service
Priority Response Times
SERVICE LEVEL AGREEMENT
Guaranteed Critical Server \ Network down Response	within 1 hour or less
High Priority Response for Management and Executives	within 2 hours or less
Guaranteed Noncritical Issue Response	within one Business Day or less

Call now to speak with a technology specialist:(201) 720-3775

ICS is an award winning Microsoft Certified Silver Partner and Small Business Specialist

As a Microsoft Certified Partner, we are experts at managing and deploying Microsoft® Windows® networks. Our network solutions help you protect your data, increase productivity, and present a more professional image to customers.

Microsoft Certified Silver Partner
SOC II Certified Managed Service Provider
Google 5 Star Rated Business
24/7 US Based Technical Team
Better Business Bureau A+ Rated

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Contact Sales: 201-280-9160

Managed IT Support Plans | Block Hour Pricing and Information

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ICS is an award winning Microsoft Certified Silver Partner and Small Business Specialist

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