ICS Managed IT Services 2 Year Pricing

Cost:	CALL FOR PRICING
Agreement Term:	12 - 24 months
Time allotment:	Unlimited
Scope of Coverage:	8am-6pm - Monday Through Friday- Unlimited Remote and On-site Service
Request a Proposal	Call now to speak with an Support Plan Specialist: Toll Free: (888) 941-7770

Support Plan: Unlimited	Includes
30-day FREE Trial Included:
Total Support Time Included:	Unlimited
Monthly Cost : (up to 3 devices per user including any combination of laptops, workstations, tablets or smartphones)	CALL FOR PRICING (minimum 10 users)
UNLIMITED TECHNICAL SUPPORT
8x6 M-F Remote Helpdesk Support	Unlimited
8x6 M-F On-site Support	Unlimited
8x6 M-F Remote Support of Servers and Network Resources	Unlimited
Emergency On-site Support	Unlimited
Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch, and Network Security Appliances)	CALL FOR PRICING
Voice Over IP (VOIP) Phone System Support
Monthly scheduled on-site half or full day system admin visit
Line of Business Application Support \ Vendor support
Network Printer Management and Support
iPhone, BlackBerry, Android, Windows Phone Support
Microsoft Exchange Server Support
Online \ Email Ticketing System
PROACTIVE MAINTENANCE
Servers Supported	CALL FOR PRICING
24x7 Remote Critical Uptime and Health Monitoring of Servers
24x7 Remote Monitoring of Workstations, Tablets and Laptops
8x6 M-F Proactive Maintenance
Weekly \ Biweekly Scheduled Server Maintenance (Preventative)
Weekly \ Biweekly Health Reporting
Microsoft Updates and Patch Management
Event Viewer Checkup
Network Resource Monitoring
Automatic Problem Escalation & Resolution
SECURITY SERVICES
Security Awareness Training
Network Security Auditing
Vulnerability Scanning
Free Spyware / Malware Removal Agent
Firewall Management and Monitoring
Mobile Device Management (MDM)
Web Protection and Internet Security
Premium Antivirus \ Antispam Management
ICS SECURE CLOUD SERVICES:
ICS Secure Cloud Microsoft Hosted Exchange 2013 25GB Mailbox (cost per month)	CALL FOR PRICING
ICS Secure Cloud Advanced Mail Security \| Antispam
ICS Secure Cloud \| Remote Data Backup (cost per month)	CALL FOR PRICING
BACKUP & DISASTER RECOVERY
ICS Secure Cloud \| Remote Data Backup	CALL FOR PRICING
Unlimited Backup Management & Support
Daily Review of Remote Backup Reports
MS Exchange Database Remote Backup
MS Exchange Mail Level Remote Backup
MS Hyper-V Virtual Machine Backup
VMware Virtual Machine Backup
MS SQL Server Database Remote Backup
ICS Secure Cloud Message Continuity
Wireless Backup Internet
Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more)	CALL FOR PRICING
Advanced Disaster Recovery Solutions	Available
Virtual CTO Service (Chief Technology Officer)
Ask the Virtual CTO Service
How to Questions and Answers
Strategic Technology Planning
SERVICES & BENEFITS
85% of support calls are answered in 1 minute or less
Online Customer Portal
Asset Tracking and Management
Vendor Management
IT Purchasing and Guidance
Discounts on Projects & Installations
Cloud Computing Services
Support for Multiple Office Locations
Microsoft Certified Managed Service
Priority Response Times
SERVICE LEVEL AGREEMENT
Guaranteed Critical Server \ Network down Response	within 1 hour or less
High Priority Response for Management and Executives	within 2 hours or less
Guaranteed Noncritical Issue Response	within one Business Day or less