Managed IT Services RedefinedFor New Jersey businesses that can’t afford downtime
Your Technology Partner, Reimagined
ICS runs, secures and supports your entire IT operation for one flat monthly rate. A US-based engineer answers 24/7/365, backed by a 30-minute response guarantee and an average response of about 10 minutes.
- Unlimited help desk and onsite support across New Jersey
- 24/7 threat detection, backups and compliance built in
- Independently owned since 2002. SOC 2 Type II audited
One partner for everything your technology needs
Start with fully managed IT, or bring us in for one piece. Every service is delivered by the same US-based team.
Managed IT services
Your entire IT department for one flat monthly rate: unlimited help desk, 24/7 monitoring, patching, Microsoft 365, backups, vendor management and a strategic roadmap.
Explore managed IT servicesIT support and help desk
A US-based help desk that answers 24/7/365, fixes most issues remotely in minutes and sends a technician when hands-on work is needed.
Explore IT support and help deskCybersecurity and 24/7 MDR
Layered defense plus a security operations center watching your endpoints around the clock: MFA, zero trust, email security, training and patching.
Explore cybersecurity and 24/7 MDRCompliance: CMMC, NIST, HIPAA
Gap assessments, questionnaires and the technical controls auditors and cyber insurers ask for.
Explore complianceCo-managed IT
Keep your in-house IT person. Add a full bench of engineers, tools and after-hours coverage behind them.
Explore co-managed ITIT consulting and vCIO
Budgets, roadmaps and projects planned by senior engineers who know your business and your industry.
Explore IT consulting and vCIOCloud and Microsoft 365
Migrations, Azure, Teams, virtual desktops and secure remote access for teams that work from anywhere.
Explore cloud and Microsoft 365Backup and disaster recovery
Encrypted, monitored, tested backups and continuity plans, so a failure or ransomware never costs you your data.
Explore backup and disaster recovery-
Managed Service Provider NJ
ICS Accreditations and Awards
Independently audited, nationally recognized and A+ rated. See all certifications →
Here's what a 10-minute response actually looks like
When something breaks, you shouldn't be waiting on a ticket queue in another time zone. You call, an ICS engineer in the US picks up, and work starts while you're still on the phone.
Then we fix the cause, not just the symptom, and push that fix to every machine in the office. That's why clients spend less time calling us every year they're with us.
Call answered by a US-based ICS engineer. No phone tree, no offshore queue.
Engineer connected remotely to the workstation and the Microsoft 365 tenant.
Fixed. An expired sign-in token, cleared and re-synced. Office back to work.
Root cause logged and the same fix pushed to every machine so it doesn't happen again.
ICS, Inc. - New Jersey’s Leading Managed IT Services Company
Integrated Computer Services, Inc. - your premier managed services company and IT partner.
Independently owned and operated in New Jersey for more than two decades.
Why New Jersey businesses choose ICS
What sets ICS apart for businesses in Bergen, Passaic, Essex, Morris, Hudson, Middlesex and across New Jersey.
- Independently owned since 2002ICS has been independently owned and operated by founder Mike Cardella since 2002, with no private equity owner, no outside investors and no plans to sell.
- SOC 2 Type II auditedAn independent auditor has verified the security controls ICS uses to protect client systems and data, so you don't have to take our word for it.
- 24/7/365 US-based supportEvery call is answered by a US-based ICS engineer around the clock, backed by a 30-minute response guarantee and an average response of about 10 minutes.
- Flat-rate pricingManaged IT plans start at $1,299 per month with unlimited help desk support, so you never pay an hourly overage for asking for help.
- Microsoft Certified Cloud AI PartnerICS deploys, secures and supports Microsoft 365, Teams and Azure for businesses of every size across New Jersey.
- Award-winning and highly ratedICS is ranked #42 worldwide on the 2026 Channel Futures MSP 501, is on the 2026 CRN MSP 500, holds a BBB A+ rating and has more than 200 five-star Google reviews.
A dedicated compliance team for CMMC, DFARS and NIST 800-171
ICS has a dedicated compliance team that helps defense contractors and regulated businesses meet CMMC 2.0, DFARS, NIST SP 800-171 and 800-172, HIPAA and PCI DSS requirements. The team runs gap assessments, builds your System Security Plan (SSP) and POA&M, implements the technical controls and keeps your documentation current, so you're ready when an auditor, prime contractor or cyber insurer asks.
- CMMC 2.0
- DFARS
- NIST 800-171
- NIST 800-172
- HIPAA
- PCI DSS
Before you sign with any IT provider, check these six things
Many businesses come to ICS after being locked into contracts they didn't understand. One CPA firm cut IT costs 30% after switching.
| What to ask | Red flag | ICS |
|---|---|---|
| Who answers the phone at 2am? | An answering service or an offshore queue | A US-based ICS engineer, 24/7/365 |
| How fast is a response, in writing? | "Best effort" or next business day | 30-minute guarantee, about 10 minutes on average |
| What does a month cost? | Hourly overages and surprise project fees | One flat rate with unlimited support, from $1,299 per month |
| Has your own security been audited? | No third-party audit | SOC 2 Type II audited |
| Who owns the company next year? | Private equity preparing a sale | Independently owned since 2002. Not for sale |
| Do you keep admin control? | Provider locks you out of your own systems | Your systems, your credentials, fully documented |
Switching to ICS takes four steps
No disruption to your team. We handle the handoff with your current provider.
Free IT assessment
A senior engineer reviews your network, security, backups and Microsoft 365.
Fixed monthly quote
One price with unlimited support. No hourly meter, no surprises.
Structured onboarding
Documentation, security tools and monitoring rolled out on a set plan. See how
Proactive support
24/7 monitoring, patching and a quarterly roadmap with your vCIO.
IT built around how your industry works
Compliance, uptime and the software you depend on look different in a dental practice than in a defense supplier. Your plan is built around yours.
The ICS headquarters in Glen Rock, Bergen County.
- Medical and dentalHIPAA-ready systems that stay up during patient hours
- Law firmsConfidentiality, document systems and zero downtime at filing deadlines
- Accounting and CPA firmsTax-season capacity, client data protection and secure portals
- Financial servicesControls and documentation that hold up to examiners
- Defense contractorsCMMC 2.0, NIST 800-171 and DFARS, implemented and documented
- ManufacturingPlant-floor uptime, OT networks and ERP support
- NonprofitsEnterprise-grade IT on a nonprofit budget
- All industriesConstruction, pharma, biotech, real estate, logistics and more
Independently owned. Not for sale.
Consolidation is sweeping the IT industry. Many providers have sold to private equity or been absorbed by national MSPs, and service changes when they do.
ICS has been independently owned and operated by founder Mike Cardella since 2002. No parent company, no outside investors, no exit plan. The engineers you meet during your assessment are the ones who will support you for years.
200+ five-star reviews from businesses that made the switch
200+ five-star Google reviewsICS handles 100% of our Windows environment, network, office devices and cyber security. They have helped with 3rd party vendors including our cyber insurance carrier to recommend and implement the proper tools. In the instances we needed support ASAP, they responded within minutes.
We had another IT vendor that just wanted to sell us stuff and tried repeatedly to take away my admin rights. ALL the techs at ICS are professional, personable, courteous, and knowledgeable, and they work WITH me, not against me. ICS has been one of the best decisions our company ever made.
Our company has been working with ICS for 4+ years. We are a fast growing company and always in need of technical support and they are always there to help. They respond to our requests in a timely manner and are able to fix the problem remotely.
The team at ICS has always been quick to respond to any issue. They provide competent and professional support with calmness and understanding when the issue at hand is usually stressful for our small company. They provide a great peace of mind.
I am a paralegal at a law office in Passaic, New Jersey. They are professional, efficient and provide a high level of customer service. If your company needs a good computer help desk company do not hesitate to call these guys.
Always the best move to call ICS. Quick response time and always available to get the job done. I like that they take the extra step to explain what they are doing and why they are doing it.
Questions NJ business owners ask us
How much do managed IT services cost in New Jersey?
ICS managed IT services start at $1,299 per month with unlimited help desk support. The final price depends on the number of users and devices, your compliance requirements, your cybersecurity needs and how complex your infrastructure is. You get a fixed monthly quote after a free IT assessment. IT consulting starts at $179 per hour, with project and fixed-fee options.
Does ICS charge hourly?
Not for managed IT clients. Managed IT plans are one flat monthly rate starting at $1,299 per month with unlimited help desk support, so you never pay hourly charges or overages when your team calls for help. Hourly billing at $179 per hour applies only to IT consulting and project work outside a managed plan, and fixed-fee project pricing is also available.
How fast does ICS respond to support requests?
Every ICS agreement includes a 30-minute response guarantee, and the average response is about 10 minutes. Support is 100% US-based and available 24/7/365, including nights, weekends and holidays.
Is ICS’s support outsourced or offshore?
No. ICS support is 100% US-based and is never sent to an offshore help desk. US-based engineers answer 24/7/365, including nights, weekends and holidays.
What areas of New Jersey does ICS serve?
ICS serves businesses across New Jersey from our Glen Rock headquarters in Bergen County and our Princeton office, including Bergen, Passaic, Essex, Hudson, Morris, Middlesex, Somerset, Union, Mercer, Monmouth and Ocean counties. ICS also supports companies in the New York metro area from our Pearl River, NY office, and in Pennsylvania.
Do you provide onsite IT support?
Yes. Most issues are resolved remotely in minutes, and ICS dispatches technicians onsite across New Jersey from our Glen Rock headquarters and Princeton office, and in the New York metro area from Pearl River, NY.
What size businesses does ICS work with?
ICS works with businesses that have 10 to 1,000 employees, from growing professional offices to multi-location companies. That includes medical and dental practices, law firms, accounting firms, financial services, manufacturers, nonprofits and defense contractors.
Can ICS work alongside our in-house IT person?
Yes. Co-managed IT gives your internal IT staff a full bench of ICS engineers, security tools and after-hours coverage while they keep control of the day-to-day.
Is ICS owned by private equity?
No. Integrated Computer Services has been independently owned and operated since 2002, with no parent company, no outside investors and no plans to sell. The team you sign with is the team that supports you.
Does ICS help with CMMC 2.0, NIST 800-171 and DFARS compliance?
Yes. ICS has a dedicated compliance team that helps defense contractors meet CMMC 2.0, NIST SP 800-171 and DFARS requirements, and helps other regulated businesses with HIPAA and PCI DSS. The team runs gap assessments, builds your System Security Plan (SSP) and POA&M, implements the technical controls and keeps your documentation current. ICS itself is SOC 2 Type II audited.
ICS partners with Industry leading technology vendors to deliver the best possible IT services and solutions.
About Us:
- 200+ 5-Star Google Rated IT Firm
- Microsoft Certified Cloud AI Partner
- SOC 2 Type II Audited Managed Service Provider
- Better Business Bureau A+ Rated
